Shipping & Returns
1. Shipping Carrier and Cost
At R.D Strickland Inc, we strive to provide our customers with the best shipping options to ensure their orders reach them in a timely and cost-effective manner. We work with major courier services to find the most suitable and affordable shipping solution based on the customer's location. Shipping costs will be calculated and added to the total order amount during the checkout process.
2. Request for Detailed Quote
For customers seeking a detailed shipping quote for their order, we are happy to provide one upon request. Simply contact our customer support team, and we will promptly provide you with a comprehensive shipping estimate based on your specific requirements.
3. Large Orders and Purchase Orders
For large orders, we may require a purchase order from the customer. This helps us streamline the order process and ensure a smooth transaction. If your order qualifies as a large order, our team will communicate this requirement to you during the purchasing process.
4. Shipping with Canada Post
Upon customer request, we can also arrange shipments using Canada Post. Please inform us of your preference at the time of purchase, and we will accommodate your choice.
5. Delivery Time and Cost
The delivery time and cost of your order will depend on the level of shipping service you choose during checkout. We offer various shipping options, including standard, expedited, and express services, allowing you to select the one that best suits your needs.
6. Low Stock and Lead Times
In the event that an item you've ordered is low in stock or temporarily out of stock, we will promptly notify you. Our customer support team will provide you with estimated lead times for restocking or alternative options, ensuring full transparency and allowing you to make an informed decision.
Customers must contact us by Phone or Email within 30 days of purchase to explain the reason for the return.
The goods must be:
Unopened and/or in their original packaging.
Not used by the customer or put on a piece of equipment.
A printable return label will be emailed to the customer.